What Is Active Listening in Customer Service?

добавлена новая статья Customer Service

2026-03-10 19:50:46 -

Active listening is one of the most important communication skills in customer service. It refers to the practice of fully concentrating on what a customer is saying, understanding their message, and responding thoughtfully. Instead of simply hearing the customer’s words, active listening requires customer service representatives to focus on the meaning behind the message and acknowledge...

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