What Is a Service Level Agreement (SLA)?

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2026-04-06 18:37:42 -

A Service Level Agreement (SLA) is one of the most important components of any outsourcing arrangement. It defines the expected level of service between a company and its outsourcing provider, ensuring that both parties clearly understand performance standards, responsibilities, and accountability. In outsourcing, where work is handled externally, SLAs act as a control mechanism. They help...

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