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Dacey Rankins

adicionou um novo artigo Customer Service
2026-03-10 20:12:12 -

How Do You Calm Down an Upset Customer?
In customer service, interacting with upset customers is a situation that employees frequently encounter. Customers may become upset when they experience service delays, product problems, billing issues, or misunderstandings with company policies. While these situations can be challenging, customer service professionals who know how to calm upset customers can turn negative experiences into...

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Dacey Rankins

adicionou um novo artigo Customer Service
2026-03-09 23:11:32 -

What Skills Are Needed for Customer Service?
Customer service plays a critical role in shaping how customers perceive a business. When customers interact with a company—whether through phone calls, emails, live chat, or in-person conversations—the quality of the interaction can strongly influence their satisfaction and loyalty. Because of this, customer service professionals must develop a wide range of skills that allow them...

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