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Michael Pokrovski

added blog Decision Making and Problem Solving
2026-07-30 13:40:06 -

How do I identify the root cause of a problem?
The Million-Dollar Leak That Was Never a Plumbing Issue Twelve years ago, a prominent luxury hotel in downtown Chicago faced a catastrophic structural crisis that threatened to bankrupt the property. Water was steadily leaking through the ornate, hand-painted plaster ceiling of the historic grand ballroom, threatening to ruin a multi-million-dollar gala scheduled for the upcoming weekend....

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Michael Pokrovski

added blog Decision Making and Problem Solving
2026-07-30 14:25:58 -

What is a fishbone (Ishikawa) diagram?
The Engine That Refused to Speak Twelve years ago, a prominent commercial aviation maintenance facility in Seattle faced a terrifying operational crisis that grounded an entire regional fleet. Aircraft coming out of routine safety checks were repeatedly failing secondary hydraulic pressure tests within hours of returning to service. The facility’s executive vice president was frantic....

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Michael Pokrovski

added blog Decision Making and Problem Solving
2026-07-30 14:23:24 -

What is root cause analysis?
The Million-Dollar Leak That Was Never a Plumbing Issue Twelve years ago, a prominent luxury hotel in downtown Chicago faced a catastrophic structural crisis that threatened to bankrupt the property. Water was steadily leaking through the ornate, hand-painted plaster ceiling of the historic grand ballroom, threatening to ruin a multi-million-dollar gala scheduled for the upcoming weekend....

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Michael Pokrovski

added blog Decision Making and Problem Solving
2026-07-30 14:24:27 -

What is the 5 Whys method?
The Monument That Was Crumbling from the Inside Out Twelve years ago, a historic monument preservation trust in Washington, D.C., faced a devastating architectural crisis that threatened to permanently erode one of the capital's most treasured stone facades. The exterior granite blocks were rapidly pitting, discoloring, and flaking away under the mid-Atlantic weather. The governing board was...

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