Responsibilities will include:
Welcoming prospective clients and visitors to the office and directing them to the appropriate case handler or external resource;
Answering the phones, including responding to inquiries regarding our services, directing calls, and taking messages.
Maintaining up-to-date knowledge of our office priorities and intake;
Assessing whether prospective clients can be assisted by our office and giving information about how to access our services;
Identifying appropriate referrals for people who cannot be assisted by our office, using LawHelp, organizations’ websites, and other available resources, and making referrals;
Performing intake or screening interviews, including preparation of appropriate forms and generic files, obtaining demographic data, financial eligibility data
Receiving and processing escrow payments
Sorting and distributing mail
Copying/scanning documents;