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Dacey Rankins

added blog Marketing and Advertising
2025-11-04 17:19:38 -

How Do I Handle Negative Comments and Reputation Issues on Social Media?
Social media can be a brand’s best friend — or its biggest challenge. The same platforms that let you connect directly with audiences also give dissatisfied customers a loud public voice. How you handle negative comments, criticism, and crises online says more about your brand than the content you post on your best day. This article explains how to respond professionally, protect...

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Dacey Rankins

added blog Customer Service
2026-03-13 01:25:54 -

How Does Social Media Impact Customer Service?
The emergence of social media has significantly transformed the way organizations communicate with their customers. Platforms such as Facebook, X (formerly Twitter), Instagram, LinkedIn, and other online communities have evolved beyond social networking spaces and now serve as important channels for customer interaction. As digital communication technologies have advanced, customers...

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Dacey Rankins

added blog Marketing and Advertising
2025-11-11 17:37:46 -

The Risks and Pitfalls of Viral Marketing — Understanding the Downside of Going Viral
Introduction Viral marketing is often portrayed as the holy grail of modern brand growth — the dream scenario where a single idea spreads rapidly, captivates millions, and generates immense awareness with little cost. Yet, beneath that promise lies a more complex reality. For every viral success story, there are dozens of campaigns that misfire, backfire, or vanish into digital...

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Dacey Rankins

added blog Marketing and Advertising
2025-10-30 15:24:37 -

What Is Public Relations (PR) and Why It Matters for Every Business
Public Relations (PR) is one of the most powerful — yet often misunderstood — tools in the world of communication and branding. It’s not just about getting media coverage or sending press releases. Modern PR encompasses everything from managing reputation and crafting narratives to building trust with customers, employees, investors, and the wider community. In today’s...

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Dacey Rankins

added blog Marketing and Advertising
2025-10-30 16:02:47 -

What Kinds of Tactics or Channels Do PR Professionals Use?
A Complete Guide to Modern Public Relations Tools, Channels, and Strategies Public Relations (PR) has evolved far beyond press releases and newspaper articles. Today, PR professionals use a rich ecosystem of tactics and channels to reach audiences wherever they are — from traditional media and events to social platforms, podcasts, and influencer collaborations. PR is no longer just...

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