PART I
THE COMPANIES
1300SMILES Limited
Townsville-based 1300SMILES, founded in 2000, runs a chain of more than
35 dental practices in 10 major population centres of Queensland, and has
also expanded to South Australia and New South Wales. Its main role is the
provision of dental surgeries and practice management services to self-
employed dentists, allowing them to focus on dental services. It also manages
its own small dental business. The founder and managing director, Dr Daryl
Holmes, owns around 60 per cent of the company equity.
Latest business results (June 2019, full year)
Revenues and profits rose modestly as the company continued to expand. The
company also reports what it calls over-the-counter revenues, which represent
the amount actually received by its dentistry businesses before the deduction
of patient fees by self-employed dentists. On this basis — which the company
believes gives a fairer measure of the scale of its operations than its reported
statutory sales figure — total company revenues rose to $58.9 million in June
2019, from $55.8 million in the previous year. During the year the company
acquired new practices in Noosa, Springfield Lakes, Maroochydore and
Strathpine, all in Queensland.
Outlook
The dental business in Australia is fragmented, with around 70 per cent of
dentists working in their own private practices or in small partnerships.
However, as stricter regulatory and compliance requirements drive up costs, a
gradual consolidation is taking place, which has led to the rise of what has
become known as the Dental Service Organisations sector, and 1300SMILES
is one of the leaders in this trend. The company buys dental practices, then
retains the dentists, who pay a fee to 1300SMILES for services received,
including marketing, administration, billing and collection, facilities
certification and licensing. The company also provides support staff,
equipment and facilities and sources all consumable goods. It continues to
seek out new practices to buy, though it has strict benchmarks concerning the
price it will pay. Company management have suggested that a big new wave
of consolidation is due to take place, and they believe that 1300SMILES, with
its relatively low levels of debt and its strong reputation, will be able to take
advantage of this. In particular, the company believes that it may even be able
to buy out some of its rival consolidators. In addition, it expects to continue
establishing new practices in existing and new regions. It will also build up
existing practices through benchmarking, training and mentoring, as well as
by expanding those facilities that are at full capacity.