What is Customer Experience (CX)

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2024-09-19 17:07:55 -

Imagine that you ordered a bouquet of flowers for a loved one through a flower shop aggregator app. But it turned out that such a bouquet is no longer available, although it is available for order in the service. As a result, you have to cancel the order and look for a bouquet from another supplier, but now the flowers will not have time to arrive by the desired date. You're unhappy with the...

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