Open-Ended Feedback: Unlocking Deeper Insights from Your Customers

added blog Business

2025-07-25 14:09:58 -

When it comes to truly understanding customer sentiment, open-ended feedback can be more revealing than numbers on a scale. Questions like “What do you like most about our product/service?” and “What do you like least?” invite users to share their personal experiences in their own words—giving you richer, more nuanced insights. Unlike multiple-choice questions or...

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