How do I scale an on-demand business?

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2026-06-30 21:49:49 -

A founder once shared a milestone that most entrepreneurs dream about. "We've doubled our customers in six months." It sounded like the beginning of a success story. Then came the second sentence. "Our customer satisfaction scores have dropped, providers are leaving, and support tickets have tripled." That conversation stayed with me because it revealed an uncomfortable truth about growth:...

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