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Nikolai Pokryshkin

added article Business
2024-10-05 15:00:04 -

The Intersection of Customer Experience and Professional Creativity in the Insurance Industry
In the competitive landscape of general insurance, the customer experience (CX) has emerged as a pivotal factor in securing market share and fostering customer loyalty. The integration of behavioral economics and empathy into CX strategies has become increasingly important for insurers who wish to differentiate themselves in a crowded market. Professional creators, equipped with an...

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Dacey Rankins

added article Business
2024-09-19 17:07:55 -

What is Customer Experience (CX)
Imagine that you ordered a bouquet of flowers for a loved one through a flower shop aggregator app. But it turned out that such a bouquet is no longer available, although it is available for order in the service. As a result, you have to cancel the order and look for a bouquet from another supplier, but now the flowers will not have time to arrive by the desired date. You're unhappy with the...

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