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Dacey Rankins

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2025-05-29 17:52:17 -

20 Customer Feedback Questions: A Curated List to Understand Customer Needs and Improve User Experience
Gathering customer feedback is essential for any business aiming to improve products, services, and overall user experience. The right questions can uncover hidden pain points, highlight areas for growth, and reveal what your company is doing well. Here’s a curated list of 20 effective customer feedback questions you can use in surveys, interviews, or support follow-ups to better...

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Nikolai Pokryshkin

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2024-10-05 15:00:04 -

The Intersection of Customer Experience and Professional Creativity in the Insurance Industry
In the competitive landscape of general insurance, the customer experience (CX) has emerged as a pivotal factor in securing market share and fostering customer loyalty. The integration of behavioral economics and empathy into CX strategies has become increasingly important for insurers who wish to differentiate themselves in a crowded market. Professional creators, equipped with an...

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Dacey Rankins

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2024-09-19 17:07:55 -

What is Customer Experience (CX)
Imagine that you ordered a bouquet of flowers for a loved one through a flower shop aggregator app. But it turned out that such a bouquet is no longer available, although it is available for order in the service. As a result, you have to cancel the order and look for a bouquet from another supplier, but now the flowers will not have time to arrive by the desired date. You're unhappy with the...

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Dacey Rankins

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2024-12-27 15:50:53 -

How Does Digital Transformation Impact Business Strategy?
Digital transformation has revolutionized the way businesses operate, compelling companies to rethink their strategies, structures, and processes. As organizations face an increasingly digital world, integrating technology and innovation into their business strategies is no longer optional—it’s essential for survival and growth. In this article, we explore how digital transformation...

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Dacey Rankins

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2024-12-26 13:40:31 -

What is the Role of Innovation in Business Strategy?
In today’s competitive business environment, innovation is no longer just a buzzword; it is a vital component of business strategy. Innovation drives differentiation, spurs growth, and enables organizations to adapt to ever-evolving markets. As businesses seek to stay ahead of the competition, it is clear that innovation is central to achieving long-term success. But how exactly does...

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Dacey Rankins

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2025-05-29 17:53:18 -

20 Customer Feedback Questions for Customer Surveys
Collecting customer feedback through surveys is one of the most effective ways to understand how your business is performing and where improvements are needed. Whether you're launching a new product, evaluating customer service, or enhancing your website, well-crafted survey questions can provide valuable insights into customer expectations and behavior. Below is a list of 20 customer feedback...

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Dacey Rankins

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2025-05-29 14:45:20 -

Customer Feedback Surveys: "How satisfied are you with our service?" or "What can we improve?"
In today’s competitive market, understanding customer experiences is more crucial than ever. Companies rely heavily on customer feedback surveys to evaluate their performance, identify areas for improvement, and maintain strong customer relationships. Two of the most common questions found in these surveys are: "How satisfied are you with our service?" and "What can we improve?" These...

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Dacey Rankins

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2025-03-19 14:55:25 -

How AI is Impacting Entrepreneurship
In recent years, Artificial Intelligence (AI) has emerged as a game-changing technology, revolutionizing industries across the globe. For entrepreneurs, AI presents an array of opportunities to innovate, streamline processes, and drive business growth. From enhancing decision-making to automating mundane tasks, AI is transforming the entrepreneurial landscape. In this article, we will explore...

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Dacey Rankins

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2025-04-30 12:55:59 -

How Do I Get Customers and Deliver Value?
One of the biggest challenges entrepreneurs face isn't just building a product—it's attracting customers and delivering meaningful value that keeps them coming back. No matter how innovative your offering is, if customers aren’t discovering it, experiencing impact quickly, and feeling satisfied over time, growth will stall. To build a thriving business, founders must constantly ask...

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Dacey Rankins

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2025-07-25 14:06:54 -

Improvement Suggestions: How to Turn Customer Input into Action
No product or service is perfect—but listening to your customers can bring you closer. Asking open-ended questions like “How could we improve?” or “What features do you value most or least?” is a simple yet powerful way to gather actionable insights. Customers use your product every day in real-world contexts, and they often notice friction points or needs long...

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Dacey Rankins

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2025-07-25 14:11:15 -

In E‑Commerce: “Did We Ship Quickly? Were Returns Easy?”
In the fast-paced world of e-commerce, speed and simplicity can make or break the customer experience. Shoppers have come to expect more than just a quality product—they want efficient delivery and hassle-free returns. Asking questions like “Did we ship quickly?” and “Were returns easy?” is essential to understanding and improving your post-purchase process. These...

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Dacey Rankins

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2025-07-25 14:09:58 -

Open-Ended Feedback: Unlocking Deeper Insights from Your Customers
When it comes to truly understanding customer sentiment, open-ended feedback can be more revealing than numbers on a scale. Questions like “What do you like most about our product/service?” and “What do you like least?” invite users to share their personal experiences in their own words—giving you richer, more nuanced insights. Unlike multiple-choice questions or...

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