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Dacey Rankins

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2026-06-25 15:40:55 -

How Do Loyalty Programs Increase Retention?
A customer makes a purchase. Then another. And another. At first glance, it appears to be loyalty. But appearances can be deceiving. The customer may simply find the product convenient. Perhaps alternatives are limited. Perhaps switching feels like work. Or perhaps they haven't yet encountered a compelling competitor. True loyalty is something different. True loyalty exists when a...

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Dacey Rankins

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2026-07-22 16:54:37 -

How Do Loyalty Programs Work? The Psychology Behind Getting Customers to Come Back
Retailers spend enormous amounts of money attracting customers. Then they spend even more trying to keep them. That imbalance has always fascinated me. A company may invest heavily in advertising, promotions, influencer partnerships, search visibility, and customer acquisition campaigns. Yet after a customer finally makes a purchase, the relationship often enters its most important stage....

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Dacey Rankins

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2025-09-17 10:41:44 -

What Role Do Loyalty Programs or Gamification Play in Retention?
Customer acquisition can be expensive, but keeping existing customers engaged is often more profitable in the long run. Two strategies that have proven effective in improving user retention are loyalty programs and gamification. While distinct, both approaches focus on creating a sense of reward, progress, and connection that encourages users to keep coming back. This article explores how...

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