• How Do I Manage a Retail Store?
    The Store Was Busy. The Business Was Struggling. The store looked successful. Customers were walking through the doors. Employees were active. Shelves appeared full. Sales numbers seemed respectable. From the outside, everything suggested momentum. But behind the scenes, the retailer was losing control. Inventory reports were inaccurate. Employees received inconsistent instructions....
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  • What Are Retail Operations?
    The Store That Sold More by Doing Less The sales numbers looked strong. Customer traffic was increasing. The brand had gained recognition. The merchandise assortment was attracting attention. By most traditional measures, the retailer appeared successful. Yet inside the business, something was quietly breaking. Employees spent too much time searching for inventory. Managers constantly...
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  • What Is Brick-and-Mortar Retail?
    The Store Was Never Just a Store Several years ago, I found myself standing inside a luxury department store watching a customer spend nearly twenty minutes examining a handbag she had already researched online. She knew the price. She knew the dimensions. She had read reviews. She had watched videos. She could have purchased it from her phone in less than thirty seconds. Yet there she...
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