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Dacey Rankins

added blog Business
2025-05-29 17:52:17 -

20 Customer Feedback Questions: A Curated List to Understand Customer Needs and Improve User Experience
Gathering customer feedback is essential for any business aiming to improve products, services, and overall user experience. The right questions can uncover hidden pain points, highlight areas for growth, and reveal what your company is doing well. Here’s a curated list of 20 effective customer feedback questions you can use in surveys, interviews, or support follow-ups to better...

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Dacey Rankins

added blog Business
2025-09-16 16:35:18 -

How Do Onboarding and User Experience Impact Retention?
Retention is a key metric for any product or service. However, user retention doesn’t happen by accident—it is strongly influenced by the onboarding process and the overall user experience (UX). These two elements determine whether a user sees value, forms habits, and ultimately stays loyal. This article explores how onboarding and UX drive retention, why early interactions matter...

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Dacey Rankins

added blog Business
2025-05-29 17:53:18 -

20 Customer Feedback Questions for Customer Surveys
Collecting customer feedback through surveys is one of the most effective ways to understand how your business is performing and where improvements are needed. Whether you're launching a new product, evaluating customer service, or enhancing your website, well-crafted survey questions can provide valuable insights into customer expectations and behavior. Below is a list of 20 customer feedback...

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Dacey Rankins

added blog Business
2025-08-18 13:32:38 -

How Can the Product Be More User-Friendly?
User experience (UX) is the cornerstone of any successful product. A product can have cutting-edge technology, rich functionality, and even innovative features—but if it is not user-friendly, customers will struggle, get frustrated, and eventually abandon it. This makes the question, How can the product be more user-friendly?, a top priority for product managers, designers, and developers...

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Dacey Rankins

added blog Business
2025-04-30 12:55:59 -

How Do I Get Customers and Deliver Value?
One of the biggest challenges entrepreneurs face isn't just building a product—it's attracting customers and delivering meaningful value that keeps them coming back. No matter how innovative your offering is, if customers aren’t discovering it, experiencing impact quickly, and feeling satisfied over time, growth will stall. To build a thriving business, founders must constantly ask...

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Dacey Rankins

added blog Business
2025-08-26 11:46:24 -

How Should Edge Cases Be Handled in User Stories?
When writing user stories in Agile development, most teams naturally focus on the happy path—the smooth, expected way a feature should work. For example, in a login story, the happy path is a user entering valid credentials and successfully accessing their account. But what about the not-so-happy paths? What if the user enters the wrong password multiple times? What if they forget their...

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Dacey Rankins

added blog Business
2025-07-25 14:06:54 -

Improvement Suggestions: How to Turn Customer Input into Action
No product or service is perfect—but listening to your customers can bring you closer. Asking open-ended questions like “How could we improve?” or “What features do you value most or least?” is a simple yet powerful way to gather actionable insights. Customers use your product every day in real-world contexts, and they often notice friction points or needs long...

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Dacey Rankins

added blog Business
2025-07-25 14:09:58 -

Open-Ended Feedback: Unlocking Deeper Insights from Your Customers
When it comes to truly understanding customer sentiment, open-ended feedback can be more revealing than numbers on a scale. Questions like “What do you like most about our product/service?” and “What do you like least?” invite users to share their personal experiences in their own words—giving you richer, more nuanced insights. Unlike multiple-choice questions or...

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Dacey Rankins

added blog Business
2025-05-29 17:50:54 -

Product Reviews and Ratings: "How do I leave a review?" or "Where can I read product feedback?"
In today's digital shopping world, product reviews and ratings are essential tools for both buyers and sellers. Whether you're trying to make an informed purchase or share your experience with a product, understanding how to navigate product feedback is crucial. Why Product Reviews Matter Product reviews provide insight into the quality, usability, and reliability of items. A product with...

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Dacey Rankins

added blog Business
2025-07-30 11:31:45 -

Survey Design: Satisfaction, Ease-of-Use, and Suggestions
A well-designed survey can provide critical insights into user experiences, helping teams improve products, services, or processes. Among the most informative categories in a survey are satisfaction, ease-of-use, and suggestions. Together, these dimensions offer a balanced view of what’s working, what’s not, and what users would like to see improved. Here’s how to design a...

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