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Dacey Rankins

added blog Business
2026-05-21 13:10:07 -

How to Build Relationships With Clients? Most Businesses Confuse Contact With Trust
The client fired us three months after renewing the contract. That was the humiliating part. Not after a failed launch.Not after a missed deadline.Not after some catastrophic mistake that would make for a dramatic LinkedIn post. After a renewal. On paper, the relationship looked healthy. We responded quickly. Deliverables arrived on time. Monthly reports were polished to the point of...

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Dacey Rankins

added blog Business
2026-05-21 15:54:16 -

How to Manage Customer Relationships? Most Companies Don’t Have a Communication Problem. They Have a Consistency Problem.
A client once forwarded me an email thread with the subject line: “Just checking in again.” It was the fourth follow-up from the same company in two weeks. Three different employees had contacted him separately. None appeared aware the others had already reached out. One asked onboarding questions despite the contract already being signed. Another pitched features the customer...

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