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Dacey Rankins

adicionou um novo artigo Business
2025-06-06 14:48:28 -

6 De-Escalation Techniques to Diffuse Conflict
Conflicts can quickly escalate if not handled with care, especially in high-stress environments. Whether in the workplace, in customer service, or in personal relationships, knowing how to de-escalate tension is essential for maintaining safety, professionalism, and respect. De-escalation techniques are practical tools that help calm emotions, promote understanding, and shift focus from...

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Dacey Rankins

adicionou um novo artigo Business
2025-07-15 15:54:36 -

How Do You Handle Unexpected Changes or Disruptions? Demonstrating Adaptability and Proactive Management of Surprises
Even the best-planned projects are vulnerable to surprises—supply chain delays, resource shifts, scope changes, market fluctuations, or sudden stakeholder demands. What separates high-performing teams from the rest is their ability to adapt quickly and manage disruptions proactively. The goal isn’t to eliminate uncertainty—it’s to build resilience into the project...

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Dacey Rankins

adicionou um novo artigo Business
2025-07-28 14:55:05 -

How Many Questions Are Too Many?
When gathering feedback—whether through a survey, interview, or conversation—asking the right number of questions is critical. Ask too few, and you miss insights. Ask too many, and people tune out or rush through. So, how do you find the sweet spot? The answer depends on your purpose, audience, and format. But in general: brevity encourages quality. People are more likely to...

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Dacey Rankins

adicionou um novo artigo Business
2025-07-30 11:31:45 -

Survey Design: Satisfaction, Ease-of-Use, and Suggestions
A well-designed survey can provide critical insights into user experiences, helping teams improve products, services, or processes. Among the most informative categories in a survey are satisfaction, ease-of-use, and suggestions. Together, these dimensions offer a balanced view of what’s working, what’s not, and what users would like to see improved. Here’s how to design a...

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Dacey Rankins

adicionou um novo artigo Business
2025-06-20 17:05:26 -

Use the STAR Method: Answer Behavioral Questions with Clarity and Confidence
In job interviews, behavioral questions are designed to assess how you’ve handled situations in the past. These questions often begin with phrases like “Tell me about a time when…” or “Give an example of…” To answer them effectively, many professionals use the STAR Method—a proven technique for delivering structured, compelling responses. What...

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Dacey Rankins

adicionou um novo artigo Business
2025-02-20 16:51:59 -

What are the best practices for responding to comments and feedback?
In today’s digital world, engaging with your audience through comments and feedback is more important than ever. Whether it's on social media, your blog, or product reviews, how you respond to comments can significantly impact your reputation and the relationship you build with your audience. By following some best practices for responding to comments and feedback, you can create a...

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Dacey Rankins

adicionou um novo artigo Business
2025-01-17 16:49:33 -

What are the stages of crisis management?
Crisis management is the process organizations use to prepare for, respond to, and recover from unexpected events that can negatively impact their operations, reputation, or bottom line. Effective crisis management requires careful planning and a systematic approach to minimize damage and ensure a swift recovery. Understanding the stages of crisis management is essential for creating a...

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Dacey Rankins

adicionou um novo artigo Business
2025-07-28 14:57:01 -

What to Do With Feedback Once Collected
Collecting feedback is only the first step—what you do with it determines its true value. Whether it comes from customers, employees, or users, feedback represents an opportunity to grow, improve, and build trust. But many organizations or leaders make the mistake of stopping at collection. So what should happen next? Here’s a clear process for turning feedback into meaningful...

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