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Dacey Rankins

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2025-06-06 14:48:28 -

6 De-Escalation Techniques to Diffuse Conflict
Conflicts can quickly escalate if not handled with care, especially in high-stress environments. Whether in the workplace, in customer service, or in personal relationships, knowing how to de-escalate tension is essential for maintaining safety, professionalism, and respect. De-escalation techniques are practical tools that help calm emotions, promote understanding, and shift focus from...

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Dacey Rankins

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2025-06-20 17:05:26 -

Use the STAR Method: Answer Behavioral Questions with Clarity and Confidence
In job interviews, behavioral questions are designed to assess how you’ve handled situations in the past. These questions often begin with phrases like “Tell me about a time when…” or “Give an example of…” To answer them effectively, many professionals use the STAR Method—a proven technique for delivering structured, compelling responses. What...

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Dacey Rankins

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2025-02-20 16:51:59 -

What are the best practices for responding to comments and feedback?
In today’s digital world, engaging with your audience through comments and feedback is more important than ever. Whether it's on social media, your blog, or product reviews, how you respond to comments can significantly impact your reputation and the relationship you build with your audience. By following some best practices for responding to comments and feedback, you can create a...

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Dacey Rankins

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2025-01-17 16:49:33 -

What are the stages of crisis management?
Crisis management is the process organizations use to prepare for, respond to, and recover from unexpected events that can negatively impact their operations, reputation, or bottom line. Effective crisis management requires careful planning and a systematic approach to minimize damage and ensure a swift recovery. Understanding the stages of crisis management is essential for creating a...

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