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Michael Pokrovski

agregó una foto Decision Making and Problem Solving
2026-06-12 11:40:54 -

Design thinking
Design Thinking: The Art of Solving the Right Problem A man walks into a hardware store. He says he needs a drill. Most businesses hear the request and sell him a drill. A designer hears something different. The designer asks why. The man says he needs to hang a picture. Again, the designer asks why. Eventually a deeper truth emerges. The man doesn't want a drill. He doesn't even want...

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Dacey Rankins

agregó una foto Business
2025-08-18 13:32:38 -

How Can the Product Be More User-Friendly?
User experience (UX) is the cornerstone of any successful product. A product can have cutting-edge technology, rich functionality, and even innovative features—but if it is not user-friendly, customers will struggle, get frustrated, and eventually abandon it. This makes the question, How can the product be more user-friendly?, a top priority for product managers, designers, and developers...

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Dacey Rankins

agregó una foto Business
2025-08-22 19:23:32 -

How Do I Use User Behavior Analysis in Marketing, Product Development, or UX Design?
User behavior analysis (UBA) is the practice of studying how people interact with a product, service, or platform, then turning those insights into meaningful strategies. It has become one of the most powerful tools for modern businesses because it allows decisions to be based not on assumptions but on real evidence. Whether it’s in marketing, product development, or UX design, user...

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Dacey Rankins

agregó una foto Business
2025-07-30 11:34:06 -

How to Ask For and Use Feedback, Especially in Surveys – Question Design, Analysis, and Follow-Up
Whether you're building a product, leading a team, or managing a service, feedback is essential for growth. Surveys are one of the most scalable and structured ways to collect feedback—but to gain meaningful insights, you need to ask the right questions, analyze responses thoughtfully, and follow up with action. Here’s a complete guide to asking for and using feedback effectively...

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Michael Pokrovski

agregó una foto Decision Making and Problem Solving
2026-06-08 20:21:52 -

How to increase customer engagement?
How to Increase Customer Engagement The Illusion of Attention in a Crowded World A company launches a perfectly designed product. The interface is clean. The pricing is competitive. The value proposition is clear. Users sign up. And then… they leave. Not in protest. Not in anger. Simply absence. The analytics dashboard tells a familiar story: initial interest, followed by silence....

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Dacey Rankins

agregó una foto Business
2025-07-25 14:06:54 -

Improvement Suggestions: How to Turn Customer Input into Action
No product or service is perfect—but listening to your customers can bring you closer. Asking open-ended questions like “How could we improve?” or “What features do you value most or least?” is a simple yet powerful way to gather actionable insights. Customers use your product every day in real-world contexts, and they often notice friction points or needs long...

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Dacey Rankins

agregó una foto Business
2025-07-30 11:31:45 -

Survey Design: Satisfaction, Ease-of-Use, and Suggestions
A well-designed survey can provide critical insights into user experiences, helping teams improve products, services, or processes. Among the most informative categories in a survey are satisfaction, ease-of-use, and suggestions. Together, these dimensions offer a balanced view of what’s working, what’s not, and what users would like to see improved. Here’s how to design a...

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Dacey Rankins

agregó una foto Business
2025-08-15 20:31:22 -

What Is Product Management?
Product management is a discipline focused on guiding the development, launch, and growth of products that meet customer needs and align with business goals. It sits at the intersection of strategy, design, and execution. At its core, product management is about understanding users. Product managers (PMs) gather insights through research, interviews, and analytics to define problems worth...

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Dacey Rankins

agregó una foto Customer Service
2026-03-06 18:05:06 -

What Is the Difference Between CX and UX (User Experience)?
Businesses today compete not only on price or product quality but also on the experiences they deliver to customers. Two terms that frequently appear in discussions about modern business strategy are Customer Experience (CX) and User Experience (UX). While these concepts are closely related and often work together, they are not the same thing. Understanding the difference between CX and UX...

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Dacey Rankins

agregó una foto Business
2025-08-22 18:39:50 -

What is User Behavior (or User Behavior Analysis)?
In today’s digital-first world, understanding how users interact with your product, website, or application is no longer optional — it’s a necessity. This is where user behavior analysis comes into play. By studying how users engage with your product, you gain valuable insights that can inform product development, user experience (UX) design, marketing strategies, and overall...

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