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Michael Pokrovski

adicionou um novo artigo Decision Making and Problem Solving
2026-06-12 11:40:54 -

Design thinking
Design Thinking: The Art of Solving the Right Problem A man walks into a hardware store. He says he needs a drill. Most businesses hear the request and sell him a drill. A designer hears something different. The designer asks why. The man says he needs to hang a picture. Again, the designer asks why. Eventually a deeper truth emerges. The man doesn't want a drill. He doesn't even want...

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Dacey Rankins

adicionou um novo artigo Business
2025-08-18 13:32:38 -

How Can the Product Be More User-Friendly?
User experience (UX) is the cornerstone of any successful product. A product can have cutting-edge technology, rich functionality, and even innovative features—but if it is not user-friendly, customers will struggle, get frustrated, and eventually abandon it. This makes the question, How can the product be more user-friendly?, a top priority for product managers, designers, and developers...

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Dacey Rankins

adicionou um novo artigo Business
2025-08-22 19:23:32 -

How Do I Use User Behavior Analysis in Marketing, Product Development, or UX Design?
User behavior analysis (UBA) is the practice of studying how people interact with a product, service, or platform, then turning those insights into meaningful strategies. It has become one of the most powerful tools for modern businesses because it allows decisions to be based not on assumptions but on real evidence. Whether it’s in marketing, product development, or UX design, user...

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Dacey Rankins

adicionou um novo artigo Business
2025-07-30 11:34:06 -

How to Ask For and Use Feedback, Especially in Surveys – Question Design, Analysis, and Follow-Up
Whether you're building a product, leading a team, or managing a service, feedback is essential for growth. Surveys are one of the most scalable and structured ways to collect feedback—but to gain meaningful insights, you need to ask the right questions, analyze responses thoughtfully, and follow up with action. Here’s a complete guide to asking for and using feedback effectively...

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Michael Pokrovski

adicionou um novo artigo Decision Making and Problem Solving
2026-06-08 20:21:52 -

How to increase customer engagement?
How to Increase Customer Engagement The Illusion of Attention in a Crowded World A company launches a perfectly designed product. The interface is clean. The pricing is competitive. The value proposition is clear. Users sign up. And then… they leave. Not in protest. Not in anger. Simply absence. The analytics dashboard tells a familiar story: initial interest, followed by silence....

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Dacey Rankins

adicionou um novo artigo Business
2026-07-02 23:50:33 -

How Will AI Transform On-Demand Businesses?
The most revealing moment I ever had while studying on-demand platforms didn’t come from a product demo or an investor pitch. It came from a support ticket. A customer had ordered a same-day service—simple enough on the surface. The system assigned a provider, estimated arrival time, and confirmed the booking. Everything looked smooth. Then reality intervened. Traffic shifted....

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Dacey Rankins

adicionou um novo artigo Business
2025-07-25 14:06:54 -

Improvement Suggestions: How to Turn Customer Input into Action
No product or service is perfect—but listening to your customers can bring you closer. Asking open-ended questions like “How could we improve?” or “What features do you value most or least?” is a simple yet powerful way to gather actionable insights. Customers use your product every day in real-world contexts, and they often notice friction points or needs long...

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Dacey Rankins

adicionou um novo artigo Business
2026-07-02 23:51:51 -

Is the On-Demand Economy Sustainable?
A few years ago, I watched a delivery driver step out of his car in the middle of a rainstorm. He checked his phone, adjusted a package under his arm, and ran toward a building entrance that had no clear signage. When he returned to his vehicle, he paused—not because of fatigue, but because of something else. He was recalculating whether the next trip made financial sense. Not...

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Dacey Rankins

adicionou um novo artigo Business
2025-07-30 11:31:45 -

Survey Design: Satisfaction, Ease-of-Use, and Suggestions
A well-designed survey can provide critical insights into user experiences, helping teams improve products, services, or processes. Among the most informative categories in a survey are satisfaction, ease-of-use, and suggestions. Together, these dimensions offer a balanced view of what’s working, what’s not, and what users would like to see improved. Here’s how to design a...

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Michael Pokrovski

adicionou um novo artigo Decision Making and Problem Solving
2026-06-24 20:26:15 -

What is design thinking?
What Is Design Thinking? Most people assume great ideas begin with inspiration. A flash of insight. A moment of brilliance. A creative breakthrough arriving fully formed. Reality tends to be less dramatic. And far more interesting. The best solutions often begin with confusion. A frustrating experience. A problem nobody understands clearly. An observation that doesn't fit...

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