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Dacey Rankins

added blog Business
2026-07-31 21:47:23 -

How Do I Improve SaaS Customer Retention?
The most dangerous customer is not the one who complains. It is the one who goes silent. No support tickets. No angry emails. No public criticism. Just a gradual decline in engagement. Fewer logins. Less product usage. Missed onboarding milestones. And then, one day, a cancellation notice arrives. For many SaaS companies, retention feels mysterious because the final act receives all...

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Dacey Rankins

added blog Business
2025-09-16 16:32:29 -

How Long Does It Take to See Retention Improvements?
When companies start investing in user retention strategies, one of the first questions leadership asks is:“How long will it take before we see results?” The answer depends on many variables, including your business model, customer lifecycle, and the types of changes you implement. Retention improvements rarely happen overnight, but with the right strategy, you can start seeing...

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Dacey Rankins

added blog Business
2026-07-31 01:18:11 -

What Are SaaS KPIs? The Numbers That Reveal Whether a Software Business Is Actually Healthy
A surprising number of SaaS companies know precisely how much revenue they generated last month and almost nothing about why. They celebrate growth. They track signups. They watch dashboards fill with colorful charts. Yet beneath those encouraging visuals, critical questions often remain unanswered. Are customers staying? Are they becoming more valuable over time? Is growth efficient?...

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Dacey Rankins

added blog Business
2025-09-16 16:29:27 -

What Is a Good Retention Rate or Benchmark?
When companies measure user retention, one of the first questions leadership asks is: “Is this retention rate good?” The answer isn’t universal. A good retention rate depends heavily on your industry, business model, product type, and customer expectations. What’s excellent for a mobile game may be disastrous for a B2B SaaS platform. In this article, we’ll...

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Dacey Rankins

added blog Business
2026-05-08 23:10:12 -

What Is a Subscription Business Model?
A notification appears quietly on a phone screen. Twelve dollars for music streaming. Twenty-two for cloud storage. Fifteen for television access. Nine for meditation apps. Thirty for meal kits. Another monthly software charge buried somewhere beneath the others like loose change trapped inside couch cushions. The amounts seem harmless individually. Collectively, they form one of the most...

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Dacey Rankins

added blog Business
2026-07-31 01:29:26 -

What Is Churn Rate? The Metric That Reveals Why Customers Leave and What Businesses Can Learn From It
A company celebrates a record-breaking quarter. New customers are arriving. Revenue is increasing. The sales pipeline looks stronger than ever. Then someone asks a simple question: “How many customers did we lose?” The room becomes quieter. Not because the answer is unavailable. Because the question changes the conversation. Growth tells one story. Retention tells another....

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Leonard Pokrovski

added blog Economics
2026-08-20 13:20:19 -

What is customer health scoring?
What Is Customer Health Scoring? Customer health scoring is a method businesses use to measure how likely a customer is to remain satisfied, engaged, and successful with a product or service. It combines customer data—such as product usage, support interactions, feedback, payments, and engagement—into a score or rating that indicates the overall health of the customer relationship....

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Dacey Rankins

added blog Business
2026-07-31 21:52:22 -

What Is Customer Success in SaaS?
The most important sale in SaaS happens after the contract is signed. That statement sounds counterintuitive, perhaps even backwards. For decades, businesses treated the sale as the finish line. Marketing generated awareness. Sales generated interest. Contracts generated revenue. Success was measured by how many customers entered the funnel and emerged on the other side. Subscription...

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Dacey Rankins

added blog Business
2026-07-31 01:20:19 -

What Is Monthly Recurring Revenue (MRR)? The Metric That Reveals Whether a SaaS Business Is Building Momentum or Merely Making Noise
A company closes a $100,000 deal. The sales team celebrates. Leadership shares the news internally. Forecasts suddenly look brighter. And for a moment, everyone feels confident. Yet a month later, a different question emerges. Will that revenue return? For many businesses, the answer is uncertain. A consulting project ends. A product shipment is delivered. A contract expires. Revenue...

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Dacey Rankins

added blog Business
2025-09-16 16:19:17 -

What Is User Retention and How Is It Measured?
In the world of digital products, growth isn’t just about acquiring users—it’s about keeping them engaged over time. This is where user retention becomes one of the most important metrics for product managers, marketers, and business leaders. Retention reveals whether customers find ongoing value in your product. Without strong retention, even the best acquisition campaigns...

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