Is it possible to learn how to negotiate?
Everyone faces negotiations repeatedly, so it is so important to have the skill to conduct them, even if it is not your professional activity. Consulting a seller, a dispute with a neighbor, communication with the boss about a salary increase - all this is a kind of negotiations.
In order to learn how to negotiate, you need to remember five basic principles of their correct conduct:
Study the person with whom you will have to talk. Find out the most about the person. Not only dry facts are important, but also moments of personal life. By successfully playing with them in your speech, you will be able to persuade the interlocutor to the decision you need
Be polite. Rudeness and tactlessness can push a person away from even the most lucrative offer.
Write down important moments during the meeting. This will help to systematize and correctly analyze the information received.
Learn to listen. Negotiations are not a monologue, learn to communicate constructively.
Study the topic under discussion well. Otherwise, you may be caught off guard by an unexpected question.
How to Master Business Communication in a Week
It is quite possible to master business communication in a short time. This can be prompted by difficult upcoming negotiations that cause fear or a desire to learn a new skill in a short time.
How not to be afraid of telephone conversations
If you want to master the art of telephone communication, we recommend using the TOP 5 tips:
Smile. This advice may seem strange, but a speech delivered with a smile wins over the interlocutor despite the fact that he does not see you.
Don't be afraid to ask for the name of the person you're talking to. Not only will this make the conversation easier, but it will also emphasize your respect for his personality.
If you call, be sure to ask if it is convenient for the interlocutor to talk at this time. If you call at the wrong time and start a conversation, you risk losing your partner/client.
Speak calmly and measuredly. This will make your speech pleasant to the ear and help keep the listener's attention.
Save time. A telephone conversation should not last long. Your task is to tell all the most important things as concisely as possible.
"Yes" and "no" in negotiations
If you want to learn how to negotiate successfully, you should pay attention to what you can and cannot do when communicating with your interlocutor. We have compiled a table for you:
Yes | No |
Learn to give yourself time to think. A pause in negotiations is not a sign of weakness. On the contrary, by doing so, you will show the interlocutor that you weigh all the pros and cons. | You can't come to negotiations in an inappropriate way. Remember that "you meet by your clothes". |
Learn from your mistakes. Failed negotiations will show your weaknesses that need to be improved. | Avoid negative emotions. When negotiations become like a struggle, you can not expect a good result. |
Make suggestions. Even if you get a rejection, it's an experience. | Do not show that you need the consent of the interlocutor. Otherwise, they will put pressure on you, feeling their superiority. |
Do not be afraid to talk about the losses that the interlocutor will suffer if he does not accept your offer. | Don't make quick decisions. In this case, there is a high probability of making a mistake. |
Think about yourself and your benefit. It is ok. | There is no need to give in just to ensure that all parties benefit. |
Effective courses for beginners
The choice of course depends on your level of knowledge, the time you have and your goals. In leading schools, lessons are taught by expert practitioners, who will not only provide high-quality theoretical knowledge, but also share their own life hacks. In addition to video lectures, there are also practical tasks, each of which will be checked automatically or manually by the teacher.
In order to choose the right course, you should pay attention to the following points:
Who is the course aimed at? It can be both general education and aimed at a narrow specialty. It is unlikely that a course designed for lawyers will suit you if there is a need to master negotiations to conclude trade deals.
Decide what exactly you need training for. Based on this, choose a suitable topic (managing emotions in communication, features of telephone conversations, etc.).
Find out who teaches the classes. It is important whether the teacher is a practitioner, how long he has been teaching and what the results of his students are.
TOP 10 life hacks for everyone who wants to become a master of negotiation
We have made a selection of the most popular tips that will help you learn how to negotiate:
Preparation is essential for successful negotiations. You need to be clear about what kind of results you want to achieve. Based on this, think about how you will get out of the situation if communication goes to your disadvantage.
At the very beginning of the conversation, you need to introduce yourself and briefly talk about who you are, what company you represent and what results you expect from the conversation. This will help save time and avoid clarifying questions in the future.
Try to look at everything from your partner's point of view. You will understand how and in what way you can bring him to the result you need.
Choose the right place where the negotiations will take place. So that it is not too noisy and nothing distracts from the essence of the conversation. If it is a meeting with one person, then a quiet café will do, and if the event is more formal or an event with a large number of participants is planned, it will be advisable to think about renting a hall.
Be benevolent, do it sincerely. Fake goodwill will make you an unpleasant conversationalist.
Avoid uncertainty in everything related to payment terms, settlements, and other financial issues.
Don't be afraid to ask questions. Especially in those moments when you misunderstood your partner. It is better to ask once than to deal with the consequences that a misunderstood phrase can lead to.
Keep your promises. This will establish you as a reliable person who is a pleasure to deal with.
End the conversation correctly. Negotiations should not be in vain, closer to their end, do not be afraid to openly sum up the results.
In order to learn even more life hacks that will teach you how to negotiate competently, sign up for online courses.